Customer Call Quality Service

Assignee: Nikolaos Christidis ([email protected])

Description

• See assignment_description

Build

• Execute: mvn clean install -DskipUTs=true -DskipITs=true

Run

• (1st option, Build step is necessary) Execute: java -jar -Dspring.profiles.active=dev -DLog4jContextSelector=org.apache.logging.log4j.core.async.AsyncLoggerContextSelector target/customer-call-quality-service-1.0-SNAPSHOT.jar

• (2nd option, Build step is not necessary) Execute: mvn spring-boot:run -Dspring.profiles.active=dev -DLog4jContextSelector=org.apache.logging.log4j.core.async.AsyncLoggerContextSelector

Configurations

• You can choose between the following quality calculation strategies:

  • Database(MongoDB) access with the following setting: quality-service.calculation-strategy=quality-db-service

  • IMDG (In-Memory Data Grid, Hazelcast) access with the following setting: quality-service.calculation-strategy=quality-heap-service

• You can choose to make the agent score calculator concurrently or not via property: agent-score-calculator.concurrent-approach=true

• You can choose if you want to cache the results or not, of the quality-db-service via the property: quality-db-service.cache-enabled

Integration tests (you need to run docker-compose up first)

• Execute: docker-compose up

• Execute: mvn integration-test -DskipUTs=true

• (Optional) execute: docker-compose down

Unit tests

• Execute: mvn clean test

Test coverage reports (unit & integration)

• Execute: mvn clean verify

• Unit Test coverage reports, go to: target/site/jacoco-ut/index.html

• Integration Test coverage reports, go to: target/site/jacoco-it/index.html

Code Quality via SonarQube (you should run docker-compose up first)

• Uncomment commented sections in docker-compose.yml

• Execute: docker-compose up

• First login to web portal: http://localhost:9000/sessions/new

  • Credentials
    • Username: admin
    • Password: admin

• Then execute: mvn sonar:sonar and browse to: http://localhost:9000/projects and select the correct one in order to see more information for code quality.

• (Optional) execute: docker-compose down

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Example Request

• Http Post at: localhost:8181/api/search-agent-score with payload:

{
	"agent":"Natasha",
	"start_date":"2017-04-01",
	"end_date":"2017-04-10"
}

Example Response

• With quality-service.fetch-strategy=quality-db-service:

{
    "calculationStrategy": "quality-db-service",
    "totalTimeInMS": 439,
    "results": [
        {
            "date": "2017-04-01",
            "agent_score": "-5.21"
        },
        {
            "date": "2017-04-02",
            "agent_score": "-7.2"
        },
        {
            "date": "2017-04-03",
            "agent_score": "-4.05"
        },
        {
            "date": "2017-04-04",
            "agent_score": "-4.5"
        },
        {
            "date": "2017-04-05",
            "agent_score": "-5.04"
        },
        {
            "date": "2017-04-06",
            "agent_score": "-5.36"
        },
        {
            "date": "2017-04-07",
            "agent_score": "-6.79"
        },
        {
            "date": "2017-04-08",
            "agent_score": "-3.37"
        },
        {
            "date": "2017-04-09",
            "agent_score": "-4.34"
        },
        {
            "date": "2017-04-10",
            "agent_score": "-5.89"
        }
    ]
}

• With quality-service.fetch-strategy=quality-heap-service:

{
    "calculationStrategy": "quality-heap-service",
    "totalTimeInMS": 13,
    "results": [
        {
            "date": "2017-04-01",
            "agent_score": "-5.21"
        },
        {
            "date": "2017-04-02",
            "agent_score": "-7.2"
        },
        {
            "date": "2017-04-03",
            "agent_score": "-4.05"
        },
        {
            "date": "2017-04-04",
            "agent_score": "-4.5"
        },
        {
            "date": "2017-04-05",
            "agent_score": "-5.04"
        },
        {
            "date": "2017-04-06",
            "agent_score": "-5.36"
        },
        {
            "date": "2017-04-07",
            "agent_score": "-6.79"
        },
        {
            "date": "2017-04-08",
            "agent_score": "-3.37"
        },
        {
            "date": "2017-04-09",
            "agent_score": "-4.34"
        },
        {
            "date": "2017-04-10",
            "agent_score": "-5.89"
        }
    ]
}

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Example Request

• Http Post at: localhost:8181/api/search-agent-score with payload:

{
	"agent":"Natasha",
	"start_date":"2017-04-67",
	"end_date":"2017-04-10"
}

Example Response

{
    "timestamp": "2019-05-01 02:31:09",
    "status": 400,
    "error": "not valid date provided, message: Text '2017-04-67' could not be parsed: Invalid value for DayOfMonth (valid values 1 - 28/31): 67"
}

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Example Request

• Http Post at: localhost:8181/api/search-agent-score with payload:

{
	"agent":"Natasha",
	"start_date":"2017-04-22",
	"end_date":"2017-04-10"
}

Example Response

{
    "timestamp": "2019-04-30 11:30:22",
    "status": 400,
    "error": "provided startDate is after provided endDate"
}

##############################################

Example Request

• Http Post at: localhost:8181/api/search-agent-score with payload:

{
	"agent":"",
	"start_date":"2017-04-22",
	"end_date":"2017-04-10"
}

Example Response

{
    "timestamp": "2019-04-30 11:57:54",
    "status": 400,
    "error": " [Field error in object 'agentScoreSearchInfo' on field 'agent',  default message [must not be blank]] "
}

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Example Request

• Http Post at: localhost:8181/api/search-agent-score with payload:

{
	"agent":"Natasha",
	"start_date":"erw-04-67",
	"end_date":"2017-04-10"
}

Example Response

{
    "timestamp": "2019-04-30 11:58:13",
    "status": 400,
    "error": " [Field error in object 'agentScoreSearchInfo' on field 'startDate',  default message [must match \"\\d{4}-\\d{1,2}-\\d{1,2}\"]] "
}