Troubleshooting Guide

Read this in other languages: Français, Tiếng Việt

Index

• Extension
  • Basic checks
  • Check API status
  • Install certificates
  • Check for logs in the console
    • In Chromium Based browsers
    • In Firefox Based Browsers
  • Check for conflicting extensions
  • Known conflicts
• iOS app
• Vanced
• Contact in Discord Server
• Useful Links

Extension

(for Windows & Macs)

Basic checks

1. Make sure you have the latest version of the extension installed. (Click Here to check)
2. Close all the tabs & restart your browser
3. Reinstall the extension.
4. [Check API status]
5. [Check service worker] (only for chromium based browsers)
6. If you are on Windows 7 read this

Check API status

If the basic checks didn't resolve anything

See if you get any response from this link (click here)

• If you don't see something like this, then the API is down and everything is fine on your side. {"id":"QOFEgexls14","dateCreated":"2021-12-28T02:53:20.995329Z","likes":2968,"dislikes":204,"rating":4.725047080979285,"viewCount":29157,"deleted":false}
• If you see some responses but not in the above format (with likes and dislikes) then probably you are being rate-limited. It is done to prevent bot attacks and database vandalization. It depends on IP (its hash - which is never stored in non-volatile storage) for its countermeasures. If many people are accessing the server from the same IP (as in the case of public/institutional Wi-Fi) then it's possible that the IP is being rate-limited. If that's the case, There's no way for us to differentiate you from a bot/attacker.

If you see "Certificate error" and if you are on Windows 7 (or earlier) read this

Install certificates

Applies for Windows 7 (and earlier) only

and only for Chromium Based Browsers

• Chromium-based browsers don't have their own certificate manager.
• They use Windows' certificates manager.
• Microsoft has officially dropped the support for Windows 7

You will have to install the latest certificates for that.

You can follow this guide:

Fix error NET::ERR CERT DATE INVALID - Your connection is not private - Windows 7 - 2021

If you don't want to install the certificate from Google drive

• Here is the official link to the certificate x1.i.lencr.org.
• You will have to close all the tabs before downloading this certificate.

The thumb print of real certificate is cabd2a79a1076a31f21d253635cb039d4329a5e8

To make sure that you have installed the correct certificate, you should consider checking if the thumbprints match. To do this you can follow this guide: How to check a certificate's thumbprint

Check for logs in the console

In Chromium Based browsers

1. In Developer tools, go to console panel.
   • For Windows press Ctrl + Shift + J all at once
   • For Mac press Cmd + Option + J all at once
2. Find filter box in the newly appeared window.
3. Type Return.
4. Check the Check API Status and see if you get similar responses.
5. If you see any errors in red please contact us and report them in our discord server

In Firefox Based Browsers

1. Open Browser Console
   • For standard keyboard layout press Ctrl + Shift + K all at once
   • For Mac keyboard layout press Cmd + Option + K all at once
   • For Android refer to this article: Remotely debugging Firefox <36 for Android
2. Find Filter Output box in the newly appeared window.
3. Type Return.
4. If you see any errors in red please contact us and report them in our discord server

Check for conflicting extensions

Some privacy and/or security-focused extensions such as ad- or script-blockers, as well as YouTube customization plugins might prevent the extension from working correctly.
Try to disable all other extensions and test whether the extension works.
If it does, find the extension(s) preventing RYD from working correctly and re-configure them in a way that'd stop them from interfering.

Known conflicts

scriptSafe

Solution: Trust returnyoutubedislikeapi.com manually

uMatrix

Solution: Allow XHR for returnyoutubedislikeapi.com manually

uBlock Origin (advanced user-mode only)

Issue: YouTube dislike count shows DISLIKES DISABLED instead of the actual number. This is because access to RYD API is blocked by uBlock Origin, but only in advanced user-mode with dynamic URL filtering enabled (similar to uMatrix).

Solution: Exclude network requests for returnyoutubedislikeapi.com from dynamic filtering with noop. Either through uBlock Origin's logger UI or by adding behind-the-scene returnyoutubedislikeapi.com * noop to your My rules list.

iOS app

Coming soon. Please have patience.

Vanced

If you have an issue please check our link below.

1. Vanced Troubleshooting.
2. Vanced FAQ.
3. Vanced Troubleshooting (To be used if you can't find issues in the notion troubleshooting)
4. Vanced FAQ (To be used if you can't find issues in the notion FAQ)

If you do not see your issue above, please join our server.

1. Contact Vanced Team - Discord
2. Contact Vanced Team - Telegram

YouTube is owned by Google LLC.

Vanced is not affiliated in any way with Google/YouTube.

Contact in Discord Server

Only if nothing mentioned above helped and you still have a problem.

Discord server link: https://discord.gg/mYnESY4Md5

0. Join the discord server if haven't already
1. Go to the #Bugs-and-problems channel
2. There, thoroughly describe:
   • your problem
   • what you have tried & what didn't work
   • results of the troubleshooting steps

Useful Links

List of Chromium Based Browsers

List of Firefox Based Browsers

Return-YouTube-Dislike Discord Server

Vanced Discord Server