Please add support to learnenglishkids.britishcouncil.org

[Gandulf78]

DO NOT REMOVE OR SKIP THE ISSUE TEMPLATE

• I understand that I will be blocked if I intentionally remove or skip any mandatory* field

Checklist

• I'm reporting a new site support request
• I've verified that I have updated yt-dlp to nightly or master (update instructions)
• I've checked that all provided URLs are playable in a browser with the same IP and same login details
• I've checked that none of provided URLs violate any copyrights or contain any DRM to the best of my knowledge
• I've searched known issues and the bugtracker for similar issues including closed ones. DO NOT post duplicates
• I've read the guidelines for opening an issue
• I've read about sharing account credentials and am willing to share it if required

Region

France

Example URLs

https://learnenglishkids.britishcouncil.org/listen-watch/songs/quiet-please
​https://learnenglishkids.britishcouncil.org/listen-watch/songs/scary-skeleton
https://learnenglishkids.britishcouncil.org/listen-watch/songs/amazing-superheroes

Provide a description that is worded well enough to be understood

I cannot download the videos from https://learnenglishkids.britishcouncil.org

Provide verbose output that clearly demonstrates the problem

• Run your yt-dlp command with -vU flag added (yt-dlp -vU <your command line>)
• If using API, add 'verbose': True to YoutubeDL params instead
• Copy the WHOLE output (starting with [debug] Command-line config) and insert it below

Complete Verbose Output

[debug] Command-line config: ['-vU', 'https://learnenglishkids.britishcouncil.org/listen-watch/songs/quiet-please']
[debug] Encodings: locale UTF-8, fs utf-8, pref UTF-8, out utf-8, error utf-8, screen utf-8
[debug] yt-dlp version [email protected] from yt-dlp/yt-dlp-nightly-builds [db50f19d7] (zip)
[debug] Python 3.12.3 (CPython x86_64 64bit) - macOS-14.5-x86_64-i386-64bit (OpenSSL 3.3.0 9 Apr 2024)
[debug] exe versions: ffmpeg 7.0 (setts), ffprobe 7.0
[debug] Optional libraries: sqlite3-3.45.3
[debug] Proxy map: {}
[debug] Request Handlers: urllib
[debug] Loaded 1820 extractors
[debug] Fetching release info: https://api.github.com/repos/yt-dlp/yt-dlp-nightly-builds/releases/latest
Latest version: [email protected] from yt-dlp/yt-dlp-nightly-builds
yt-dlp is up to date ([email protected] from yt-dlp/yt-dlp-nightly-builds)
[generic] Extracting URL: https://learnenglishkids.britishcouncil.org/listen-watch/songs/quiet-please
[generic] quiet-please: Downloading webpage
ERROR: [generic] Unable to download webpage: Remote end closed connection without response (caused by TransportError('Remote end closed connection without response'))
  File "/usr/local/bin/yt-dlp/yt_dlp/extractor/common.py", line 734, in extract
    ie_result = self._real_extract(url)
                ^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/bin/yt-dlp/yt_dlp/extractor/generic.py", line 2376, in _real_extract
    full_response = self._request_webpage(url, video_id, headers=filter_dict({
                    ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/bin/yt-dlp/yt_dlp/extractor/common.py", line 903, in _request_webpage
    raise ExtractorError(errmsg, cause=err)

  File "/usr/local/bin/yt-dlp/yt_dlp/networking/_urllib.py", line 396, in _send
    res = opener.open(urllib_req, timeout=self._calculate_timeout(request))
          ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/Cellar/[email protected]/3.12.3/Frameworks/Python.framework/Versions/3.12/lib/python3.12/urllib/request.py", line 515, in open
    response = self._open(req, data)
               ^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/Cellar/[email protected]/3.12.3/Frameworks/Python.framework/Versions/3.12/lib/python3.12/urllib/request.py", line 532, in _open
    result = self._call_chain(self.handle_open, protocol, protocol +
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/Cellar/[email protected]/3.12.3/Frameworks/Python.framework/Versions/3.12/lib/python3.12/urllib/request.py", line 492, in _call_chain
    result = func(*args)
             ^^^^^^^^^^^
  File "/usr/local/bin/yt-dlp/yt_dlp/networking/_urllib.py", line 101, in https_open
    return self.do_open(
           ^^^^^^^^^^^^^
  File "/usr/local/Cellar/[email protected]/3.12.3/Frameworks/Python.framework/Versions/3.12/lib/python3.12/urllib/request.py", line 1348, in do_open
    r = h.getresponse()
        ^^^^^^^^^^^^^^^
  File "/usr/local/Cellar/[email protected]/3.12.3/Frameworks/Python.framework/Versions/3.12/lib/python3.12/http/client.py", line 1428, in getresponse
    response.begin()
  File "/usr/local/Cellar/[email protected]/3.12.3/Frameworks/Python.framework/Versions/3.12/lib/python3.12/http/client.py", line 331, in begin
    version, status, reason = self._read_status()
                              ^^^^^^^^^^^^^^^^^^^
  File "/usr/local/Cellar/[email protected]/3.12.3/Frameworks/Python.framework/Versions/3.12/lib/python3.12/http/client.py", line 300, in _read_status
    raise RemoteDisconnected("Remote end closed connection without"
http.client.RemoteDisconnected: Remote end closed connection without response

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/local/bin/yt-dlp/yt_dlp/extractor/common.py", line 890, in _request_webpage
    return self._downloader.urlopen(self._create_request(url_or_request, data, headers, query, extensions))
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/bin/yt-dlp/yt_dlp/YoutubeDL.py", line 4142, in urlopen
    return self._request_director.send(req)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/bin/yt-dlp/yt_dlp/networking/common.py", line 117, in send
    response = handler.send(request)
               ^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/bin/yt-dlp/yt_dlp/networking/_helper.py", line 208, in wrapper
    return func(self, *args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/bin/yt-dlp/yt_dlp/networking/common.py", line 337, in send
    return self._send(request)
           ^^^^^^^^^^^^^^^^^^^
  File "/usr/local/bin/yt-dlp/yt_dlp/networking/_urllib.py", line 419, in _send
    handle_response_read_exceptions(e)
  File "/usr/local/bin/yt-dlp/yt_dlp/networking/_urllib.py", line 331, in handle_response_read_exceptions
    raise TransportError(cause=e) from e
yt_dlp.networking.exceptions.TransportError: Remote end closed connection without response