Implement a ChatBot for Customer Service + Webhook to Help-Desk API when done

[TheMasterFX]

Hello,
I'm trying to implement a chatbot for Customer Service but I have problems to get this with flowise.
I created a system prompt which leads to a behavior of the LLM like so:

1. Talk to the customer in natural language to get all information needed:

• Description of the problem
• Username
• Affected Asset (Computer)
• Actions (like software installation, Network configuration

If all information is received the LLM outputs a JSON which is send via Webhook to an existing User-Helpdesk system.

It seems like impossible with flowise, since with the LLM Chain I don't have a history (so there is no real conversation to collect all information). Any suggestions?