Older videos show "Failed to play video"

[jayrope]

Describe the current behavior

Older videos, that used to play now return a "Failed to play video" error message. No explanation given.

Steps to reproduce

1. Go to https://video.ploud.fr/w/e1rarX3brbw7jVgwAzAvVG
2. Press Play
3. See error message

More videos, which used to play:
https://video.ploud.fr/w/98qM5mdw4PgTJTwqyy6Lts
https://video.ploud.fr/w/wH3VCFTs3baae2eig5tHDe

All show the same behaviour. User backend shows to obvious option to reencode videos, if necessary. Replacing a failing video by a new upload is also not implemnted, it seems.

Describe the expected behavior

Video should play.

Additional information

• PeerTube instance:

  • URL: video.ploud.fr
  • Version: 6.10
  • NodeJS version: unknown
  • Ffmpeg version: unknown

• Browser name, version and platforms on which you could reproduce the bug: macos Ventura, Firefox 126.01 - Safari 17.2.1

@Chocobozzz

[HerrIrrtum]

Same Issue on same instance. When trying to download such a video I get (made it a bit more readable):

type:   https://docs.joinpeertube.org/api-rest-reference.html#section/Errors/Error
detail: ENOENT: no such file or directory, stat '/var/www/peertube/versions/peertube-v6.1.0/storage/web-videos/69564f4c-649b-4943-b759-340f32f8dade-1080.mp4'
status: 404
code:   Error
error:  ENOENT: no such file or directory, stat '/var/www/peertube/versions/peertube-v6.1.0/storage/web-videos/69564f4c-649b-4943-b759-340f32f8dade-1080.mp4'

Maybe it is "just" an instance issue. However, the directly named part of the path "/peetube-v6.1.0/" makes me wonder if it has something to do with it, as this video was uploaded 3 years ago - there was no Peertube v. 6.1.0 back then.

[Chocobozzz]

Hi,

I think it's a configuration issue. Do you use Docker or a classic install?

[jayrope]

@Chocobozzz Neither, nor. Both @HerrIrrtum and me are long time users of video.ploud.fr, not admins.

Should be noted, that there is no user option existing to update already existing videos on a Peertube server, if a format change was introduced last year - i assume in v 6.

[Chocobozzz]

Please contact your administrator so we can investigate and fix the issue :)

[jayrope]

Please contact your administrator so we can investigate and fix the issue :)

Thank you for the suggestion; @Chocobozzz but video.ploud.fr offers no public way to be contacted by users other than for video-related abuse requests.
I was under the impression, that Peertube works closely together with ploud.fr, i suppose i am wrong?

[Chocobozzz]

Hi,

We don't have the contact of video.ploud.fr admins. You can try to reach them using the email address displayed in https://video.ploud.fr/about/instance